The use of AI in government is an exciting development, and with the right investments and policies, it has the potential to revolutionise the way governments work
The AI tool has the capability to understand the content of the complaint, and identify repeat complaints or spam automatically. Based on the meaning of the complaint, it can categorise complaints even when key words normally used for such search are not present in the complaint. It enables geographical analysis of complaints in a category including analysis of whether the complaint was adequately addressed or not by the office concerned.
While the use of AI in the Government of India is gaining momentum, most of the initiatives taken by state governments.
The use of AI solely to put citizens under surveillance, scrutinise their activities, monitor their financial transactions to ensure better tax compliances and, thereby, extract more revenue to the government is a disturbing trend.
The less prevalent and more desirable trend is using AI to augment citizen services. One seems to miss the obvious point that decision-making and file disposal are the most crucial functions of any state government department and the use of streamline the process and make it more efficient and substantially fair.
The government generates a massive amount of paperwork, and file disposal is a complex process that involves several stages. It involves the receipt of the file, its verification, the processing of the file, and its eventual disposal.
source: Deccan herald
