Refugees in Africa face numerous challenges in accessing healthcare, including language barriers, discrimination, and lack of transportation. To address these issues, digital innovations are emerging as powerful tools.
The Sudan Clinic Chatbot, developed by Meta, Gupshup, a conversation cloud firm, and the Sudan Medical Specialization Board is transforming healthcare access for millions of refugees in Sudan. This AI Chatbot offers timely medical support by connecting refugees with medical support through WhatsApp. Users can contact triage agents via a QR code or a web link that integrates with WhatsApp through an internet-enabled phone. The triage agents virtually assess the patient’s condition and route cases to around 90 volunteer specialists for immediate diagnosis and treatment. This AI tool is available in Arabic and English, utilizing conversational AI to bridge critical healthcare gaps for crisis-affected communities.
By offering accessible and efficient healthcare services, the Sudan Clinic Chatbot brings hope and healing to communities affected by conflict. This technology-driven solution demonstrates the potential of AI to address urgent humanitarian needs.
